Delivery InformationNormally we ship all individual orders the day after it has been placed at the below rates:
|Europe||USA and overseas|
|Registered air mail|
Free for all orders above 60 €
5€ if order below 60€
Free for all orders above 100€
6€ if below 100 €
|UPS/DHL or other|
up to 3 kg - 60 €
up to 5 kg 70 €
up to 10 kg 80 € **
25€ extra charge for remote areas
** Please ask for a quote before ordering, include the zip code.
Polish Post registered mail is doing quite all right, most parcels are delivered smoothly within a week. However some countries' posts like England, Italy, Spain, USA are sometimes unpredictable and are able to hold parcels for quite a few days without explanation.
After your order is sent you will receive a tracking number link to track it online. Again - in most countries it works fine, in some it doesn't. It certainly doesn't work in UK. In USA and Australia it is random - sometimes no information is given online, sometimes the info about delivery appears online 2-3 weeks after the parcel has been delivered.
Sometimes we are short of specific sizes/colours, mainly of flies. If we need more than 7 days to ship we will contact you to let you know when we will be able to dispatch.
If the waiting time is too long for you, we can do the following:
- cancel your entire order and immediately refund it
- replace the flies with other ones
- refund missing items
- keep the missing flies on backorder sending them ASAP at our own cost.
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we manufacture and sell.
If you are not completely satisfied with our product, within 7 days of it’s arrival, we’ll refund your money (less shipping and bank charges) or exchange it for another item.